Primary Tutor Online - Online Tutoring Services: Terms and Conditions

Effective Date: 19thth June 2025

1. Introduction

Welcome to Primary Tutor Online. These Terms and Conditions govern the use of our online tutoring services, including access to our website, booking sessions, and any other services provided by Primary Tutor Online. By accessing or using our services, you agree to comply with these terms. If you do not agree with any part of these terms, please refrain from using our services.

2. Definitions

"Services" refers to the tutoring and educational services provided by Primary Tutor Online through online platforms.

"Tutor" refers to any individual providing educational support through the services.

"Student" or "Client" refers to the person seeking tutoring services.

"Booking" refers to the act of scheduling a tutoring session via the Primary Tutor Online platform.

3. Eligibility

You must be at least 18 years old OR have consent from a parent or legal guardian to use our services. Parents or guardians must consent to the terms on behalf of students under 18.

4. Services Provided

Primary Tutor Online offers online tutoring in a range of subjects, including but not limited to Home Education Sessions, Primary subjects, 11+ exam preparation, English, History and Religious Studies GCSE. Tutors will provide services via video calls, chat, and other online resources as outlined in the individual booking details.

5. Account Registration and Responsibilities

To access our services, you must create an account with Primary Tutor Online and provide accurate and complete information. You are responsible for maintaining the confidentiality of your account details and for all activities under your account. Please notify us immediately of any unauthorized use of your account.

6. Booking and Payment

All sessions must be booked through the Primary Tutor Online platform.

All sessions must be booked in a half-term block period or whole-term with payment made at least 24 hours before the first session is due to commence. Individual sessions can be booked for the purpose of trial sessions.

Payment for services is required in advance unless otherwise agreed upon. We accept payments via PayPal, Stripe (which accepts most card payments), bank transfer by arrangement, Klarna and selected cryptocurrencies (XRP, XDC, and BTC).

Tutoring sessions are typically 45 minutes and must be scheduled at least 2 hours in advance, 

Session fees are charged at the rates listed on our website or as agreed upon during the booking process. Discounts do apply to families with more than one child receiving our tutoring services.

7. Cancellations and Refunds

• Cancellations must be made at least 24 hours before the scheduled session to receive a refund. 
• Cancellations made less than 24 hours before the session will incur a 100% cancellation fee. 
• Cancellations made between 24 hours and 48hrs before the scheduled session will incur a 50% cancellation fee.
• Cancellations made more than 48 hrs before the scheduled session will incur 10% cancellation fee, this is purely to cover the costs of administration and card refund charges.

If a tutor cancels or is unable to attend a scheduled session, you will be offered an alternative or an additional catch-up session at no extra charge.

Refunds may be considered if the quality of tutoring provided does not meet the agreed-upon standards. Requests for refunds must be submitted within 7 days of the session.

8. Responsibilities of Tutors

Tutors will provide high-quality, professional tutoring services in accordance with Primary Tutor Online policies.

Tutors must be punctual for scheduled sessions and must provide clear, structured learning in the subject area of their expertise.

Tutors must comply with all applicable laws and regulations regarding online education.

9. Responsibilities of Students

Students must be prepared for the session to commence at the agreed time and should therefore be waiting to join the session in the online waiting room 3-5 minutes prior to the session commencing. 

Students must attend scheduled sessions on time and be prepared with any necessary materials or resources.

Students agree to engage respectfully with tutors and follow the learning guidelines provided.

If a student requires assistance outside of regular tutoring sessions, additional fees may apply.

10. Code of Conduct

Both tutors and students must adhere to a respectful, professional code of conduct during all tutoring sessions. Inappropriate behaviour, including harassment, discriminatory language, or any illegal activity, will result in immediate termination of the tutoring relationship, and no refunds will be issued.

11. Privacy and Data Protection

We are committed to protecting your privacy. Any personal data collected during the registration or use of our services will be processed in accordance with our Privacy Policy. Primary Tutor Online is registered with the Information Commissioners Office for data protection. https://ico.org.uk/

12. Intellectual Property

All content provided during tutoring sessions, including lesson plans, educational materials, and resources, remains the intellectual property of Primary Tutor Online or the respective tutor.

Students may not reproduce, distribute, or share the materials provided without the express written consent of Primary Tutor Online.

13. Limitation of Liability

Primary Tutor Online is not liable for any loss or damage arising from the use of our services, except as required by applicable law.

Our liability for any claims arising out of the provision of our services is limited to the total amount paid by the student for the relevant session(s).

We are not responsible for any technical issues, such as internet connectivity, that may interfere with the delivery of tutoring sessions.

14. Termination

We reserve the right to terminate or suspend any user's account if they violate these terms and conditions or engage in any behaviour that disrupts the quality of service. In such cases, no refunds will be provided.

15. Modifications to Terms and Conditions

We may update or modify these Terms and Conditions from time to time. Any changes will be posted on our website, and the effective date of the changes will be updated. By continuing to use our services after the changes are posted, you accept and agree to the updated terms.

16. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these terms will be subject to the exclusive authority of the courts of United Kingdom.

17. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Primary Tutor Online

Bentley Copse, Norman Court, West Tytherley, Salisbury, Hampshire, SP51NL

www.primarytutoronline.com 

e. info@primarytutoronline.com

t: +44 7925 625 003